More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please contact us via chat, email support@floralstencil.com
Defective/ Damaged items
1.1 Timeframe
- Our policy for these cases lasts14 days for replacement/refund requests only. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a replacement or refund.
- The product must be unused and with the original packaging.Buyer must pay for return shipping charges.
1.2 Qualifications
Due to the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee). Besides, please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
2. Lost/ Missing items
We cannot return shipping charges due to the third-party shipping company.Damage to packages during transportation without compensation
The logistics provider’s official website shows that the package was signed for but the customer claims not to have received it. Our company will assist in the investigation, but will not provide compensation.
3. Replacement/ Refund process
As our products are customized, we don’t accept return items, you can donate, keep or dispose of them at your convenience. Your replacement follows the same timeframe as the normal order.
Regarding refund, you will receive a refund confirmation when we finish the process. After that, please kindly wait for about 7-10 days to get your money back into your account (depending on various banks).